Overview
By placing an order with Eyara Store, you agree to the following terms:
1. Order Processing & Shipping
- Orders are processed within 1–3 business days.
- Delivery timelines vary based on location and chosen shipping method.
- You will receive a confirmation email with tracking details once your order is dispatched.
2. Payments
- All payments in clusive of delivery charge, where applicable, must be made in full at checkout.
- We accept M-Pesa, Paypal and Paybill.
- Prices are listed in Ksh and are inclusive of applicable taxes.
3. Returns & Exchanges
- ❗ All sales are final – we DO NOT accept returns once an item has been purchased. We recommend checking all details carefully before completing your purchase.
- ✅ Please ensure you choose the correct item, size, and color before placing your order.
- ❌ We will not accept returns for incorrect sizes, preferences, or change of mind.
- 🛠️ Returns or exchanges will only be accepted if the item is:
- Defective,
- Torn, or
- Significantly different from what was described.
- 📦 In case of a defective item, please contact us within 48 hours of receiving your order, with photo proof.
- No returns on final sale or discounted items.
4. Shipping Returns
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5. Overpayment Policy
- 💳 If you accidentally overpay for your order, don’t worry — we’ve got you covered.
- ⏳ Refunds for overpayments will be processed within 7 business days.
- 📥 Kindly ensure you provide the correct payment details so we can refund the amount promptly.
- 🧾 Please keep a copy of your payment confirmation or receipt as proof.
- 📞 For any overpayment issues, feel free to contact our support team for assistance.
6. Product Availability
In rare cases, items may become unavailable after purchase. If so, you will be notified and refunded promptly.
7. Privacy & Security
- Your personal information is kept confidential and used only for processing your order and improving your experience.
- We do not share or sell your data.
8. Customer Support
For any issues or questions, CALL 0755 841 628 | 0700 679 873 or EMAIL sales@eyarastore.co.ke for the customers queries.
BY PROCEEDING TO CHECK-OUT, YOU CONFIRM THAT YOU’VE READ AND AGREED TO THE TERMS AND CONDITIONS OUTLINED ABOVE BY EYARA STORE.
