All sales are final – we do not accept returns once an item has been purchased. Returns or exchanges will only be accepted if the item is Defective, Torn, or Significantly different from what was described. In case of a defective item, please contact us within 48 hours of receiving your order, with photo proof.
Tracking your order is easy! Once your order is dispatched, you’ll receive an SMS or email with a tracking number and a link to monitor your delivery. For any delivery issues, feel free to contact our support team.
We accept M-Pesa, Airtel Money, bank transfers, and major debit/credit cards.
Currently, we deliver within Kenya only. However, we are working on expanding to serve our international customers in the near future.
You can reach our support team via:
Phone/WhatsApp: +254 755 841 628 | +254 700 679 873
Email: sales@eyarastore.co.ke
Social Media: DM us on Instagram or Facebook @EyaraStore
We respond within 24 hours on business days.
We provide detailed size charts for each product to help you find the perfect fit. Please refer to the size chart on the product page to ensure you choose the right size.
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. You can modify or cancel your order within 2 hours of placing it by contacting our support team. After this window, orders are processed for shipping and can’t be changed.
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
Care instructions can usually be found on the product’s care label or on the product page itself. We recommend following the provided guidelines to ensure the longevity and quality of your items.
Yes! You can shop online 24/7 through our website or social media pages. We deliver to all major towns and cities in Kenya through reliable courier partners..
Absolutely! Join our newsletter to receive exclusive offers, promotions, and updates on the latest fashion trends. You can sign up at the bottom of our homepage.
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
If your order hasn’t been dispatched, we can update your shipping address. Contact us within 2 hours of placing the order to request the change.
Eyara has something for everyone. Our diverse range of styles caters to all personas.
